FAQ’S

This section is to help with problems you may be having with the system.

Q - When I am done for the day, do I need to logout of the system?
A - YES! The program is setup to allow a user name one open session and if you don't logout the system will think you are logged in and not allow you when you log back in a second time to do anything.

Q – My password worked yesterday and doesn’t work today.
A – This could be for a number of reasons

1)      You are entering the wrong password or your caps are on as the system is case sensitive. Click on  Did you forget your password? To have your password emailed to you. This is done automatically and will be sent right away. If you email us it will take longer to get the password sent or reset for you.

2)      You may need to clear your cache. This is a problem in the Internet Explorer Browser's (especially Vista version). In order to do this in Internet Explorer you will need to do the following:

a) Open a browser and click on “Tools” at the top

b) Next click on “Internet Options”

c) Once you have done this a new mini browser will open and you will see under the “General” tab “Browsing History”

d) Now click on “Delete”

e) You must click and delete the three following Delete Files, Delete Cookies & Delete History.

f) Once completed Close the browser when done and then open another browser and it will work.

Q – The game already has the score listed, what should I do now?
A – Even though the score has been recorded by the winning team you can go in and enter in all your players info for that game, points, free throws and so on.  

Q – How much time do we have to enter in the final score?
A – 24 hours from the scheduled start. No exceptions!

Q – Who is responsible for putting the rosters online?
A – This is the coach’s responsibility, but we will help you if you are having trouble doing it. Just email it to us and we will be happy to help out.

Q - I don't like my password it is to hard to remember, can I change it?
A - When you login you can click on "Team Properties" on the left hand menu on the top and scroll to the bottom and changed the password to whatever you like.

Q - I logon and when I click on "Players" and try to add my roster the page is blank?
A - Clear your cashe by doing the following:

1)      Open your browser and at the top click on “Tools”

2)      Click on “Internet Options”

3)      When the next window opens click on “Delete” which is next to the Browser History.

4)      Delete “Cookies, History & Files”

5)      Close the browser when done and then open another browser and it will work.

As more questions arise we will put them here with answers for all to see. Please email any suggestions for the FAQ area and we will address it.


MAC SAFARI & FIREFOX BROWSER ANSWERS

 Clear the Cache on a MAC

The cache is a section of your computer's memory where your temporary internet files are stored. Saving internet files is your computer's way of speeding up the process of opening web pages. (This way the computer shows the pages as already stored in memory, rather than go out the Web and get it again). It is important to clear your cache so that you can see the most recent version of a web page. For example, if your instructor sent you an email stating that the link to an exam was now available and you don't see the link, you need to clear your cache. After you clear the cache and refresh your browser you will see the new page with the link for the exam.

SAFARI

1. Open Safari and click on the "Safari" pull-down menu at the top. Select "Reset Safari"

2. A dialogue box will open. Check the box marked "Empty the cache" and click "Reset".

*Note: You can also check other items ("Clear history" etc.) as desired.

FIREFOX

1. Open Firefox and click on the "Tools" pull-down menu at the top. Select "Clear Private Data "

2. A dialogue box will open. Check the box marked "Cache" and click "Clear Private Data Now"

*Note: You can also check other items ("Browsing History" etc.) as desired.